These Terms apply to every quote, invoice, sales order, drawing approval, or installation agreement issued by the Company unless otherwise agreed in writing.
1. Acceptance and Delivery of Terms
These Terms are provided to the Client with the written quote before any deposit is requested. Any of the following constitutes acceptance of these Terms: (a) clicking “Accept” on a quote issued through the Company’s invoicing system; (b) written or electronic confirmation of acceptance, including by email or text message; (c) payment of a deposit or any invoice; (d) written or electronic approval of design drawings; or (e) permitting the Company to schedule or commence production or installation.
The Client acknowledges that these Terms were made available with the quote and that the Client had a reasonable opportunity to read them and ask questions before accepting. Electronic acceptance, including a portal acceptance record, an email reply, or a payment record, has the same effect as a signature.
Where these Terms accompany an invoice only, and the Client did not previously receive them, they apply to the extent permitted by law and to all future work between the parties.
2. Custom Products
All products supplied by the Company are custom made, cut to size, or specially ordered for the Client’s space. Once materials are ordered, production begins, or installation is scheduled, all products are non-returnable and non-refundable except where required by law, including any cancellation rights the Client may have under Section 37.
3. Scope of Work
Pricing is based on the approved design, estimated materials, finishes, accessories, labour, and known site conditions at the time of sale. Unless specifically included in writing, the Company does not provide drywall repair, patching, sanding, priming, painting, plumbing, flooring work, trim repair, framing correction, moisture remediation, or other third-party finishing work
Electrical work is excluded unless expressly included in a written quote as part of the Company’s LED lighting services, in which case Sections 19 through 28 apply.
4. No Back Panels Unless Stated
Unless expressly stated in the quote, invoice, or approved drawings, closet and cabinet units are installed without back panels and are fastened directly to the existing drywall or wall surface. Existing wall surfaces, including drywall, paint, texture, wallpaper, previous patching, and existing imperfections, may remain visible between, above, behind, or around the units. Back panels, finish panels, or wall backing are not included by default and must be specifically requested and quoted in writing before production.
5. Removal of Existing Closets
If the Company removes existing shelving, rods, organizers, or cabinetry, the Client acknowledges that removal may expose holes, anchors, screw marks, unfinished areas, paint differences, texture variation, drywall damage, prior repairs, or other concealed conditions. Unless expressly included in writing, removal includes removal and disposal only. Patching, sanding, priming, painting, colour matching, wall repair, trim repair, and restoration of any exposed or underlying surface are the Client’s responsibility.
6. Site Readiness
The Client must ensure the work area is clear, accessible, safe, and ready for installation, including completion of any required electrical, drywall, flooring, painting, trim, framing, or other third-party work. If patching or painting is desired after removal of existing closet components, that work must be completed before installation. If the site is not ready when the Company arrives, the Company may reschedule the work and charge for lost labour, return trips, storage, or related costs. If patching or painting has not been completed, the Company may install against the existing wall condition as-is.
Where LED lighting is included, the Client must additionally provide safe and unobstructed access to the electrical panel, junction boxes, attic or ceiling spaces, and any other area required to complete the work, and must ensure the property has active, code-compliant electrical service at the time of installation.
7. Pricing Changes and Extras
Final pricing may be adjusted for approved changes, added accessories, redesigns, unforeseen site conditions, hidden conditions, framing irregularities, wall or floor conditions, measurement changes, or Client-requested revisions. Work outside the approved scope, including additional labour, return visits caused by Client delay, or site-driven modifications, may result in additional charges.
Any increase to the quoted price requires the Client’s written or electronic approval before the additional work is performed, by way of a written change order or confirming email. The Company will not charge the Client for unapproved additional work.
8. Payment Terms
A non-refundable deposit of 50% is due upon approval and booking. The remaining balance is due immediately upon substantial completion. Substantial completion means the installation is functional and materially finished for its intended use, even if minor adjustments, touch-ups, service items, or back-ordered non-structural items remain.
The Client may not withhold, set off, delay, or reduce payment except for the objectively reasonable value of a specific disputed item that has been promptly reported in writing and supported by reasonable evidence, or as otherwise required by law. A dispute about a minor item, cosmetic concern, or alleged damage does not justify withholding the full contract balance.
9. Late Payment
Overdue balances may be charged interest at 2% per month (24% per annum) or the maximum lawful rate, whichever is less. The Client is responsible for reasonable collection costs, administrative costs, court fees, and legal fees where recoverable
10. Existing Conditions
The Company is not responsible for hidden, latent, or pre-existing structural, electrical, plumbing, drywall, framing, flooring, trim, moisture, wall, ceiling, or site conditions affecting fit or installation. The Company is also not responsible for damage arising from brittle drywall, weak plaster, pre-existing cracks, previous repairs, concealed wiring or plumbing, inadequate backing, building movement, or improperly installed trim, flooring, or wall surfaces.
The Company is further not responsible for aluminum wiring, knob-and-tube wiring, ungrounded circuits, undersized or full electrical panels, unpermitted prior electrical work, mislabelled or unknown circuits, existing code deficiencies, or the condition, capacity, or loading of existing circuits.
11. Painting and Finishing Exclusion
The Company does not provide drywall repair, patching, priming, painting, repainting, colour matching, or finish restoration unless separately quoted in writing. Installation, removal, scribing, fastening, shimming, trimming, caulking, and fitting adjustments may expose unfinished areas or require minor wall, trim, or paint touch-ups, all of which remain the Client’s responsibility unless otherwise agreed in writing.
12. Inspection and Right to Cure
The Client shall inspect the work upon substantial completion and report any visible damage, deficiency, or concern in writing within 5 calendar days, with photographs where reasonably available. The Company must be given a reasonable opportunity to inspect and, where appropriate, repair any proven issue before the Client undertakes third-party repairs or claims a set-off. Failure to provide this opportunity may limit the Client’s claim to the amount the Company would reasonably have incurred to make the repair
13. Property Damage and Minor Installation Effects
The Client acknowledges that reasonable installation work, including removal of existing shelving, scribing, fastening, drilling, shimming, trimming, and fitting adjustments, may result in minor cosmetic effects such as small scuffs, fastener holes, caulking lines, paint disruption, exposed unfinished areas, or minor marks to adjacent surfaces. Unless separately included in writing, patching, repainting, finish touch-ups, and cosmetic restoration of surrounding walls, trim, baseboards, or other surfaces remain the Client’s responsibility.
If the Company is proven responsible for direct physical damage caused by its negligence during installation, the Company’s obligation is limited to the reasonable cost of localized repair to a similar standard and finish. The Company is not responsible for upgrades, full-room replacement, betterment, replacement of undamaged adjacent materials, or matching of aged, faded, or discontinued materials beyond what is reasonably available, unless required by law. A minor or localized issue does not entitle the Client to withhold the full contract balance.
14. Ownership
All materials and products supplied remain the property of the Company until paid in full.
15. Warranty
The Company warrants installed products against defects in materials and workmanship under normal residential use for 2 years from installation, to the original purchaser at the original installation address, except LED lighting components, which are warranted as set out in Section 24. This warranty is limited, at the Company’s option, to repair or replacement of the affected component using comparable materials or hardware if original items are unavailable. The warranty does not cover normal wear and tear, scratches, scuffs, fading, misuse, overloading, improper cleaning, water damage, moisture, leaks, mould, pests, building movement, environmental conditions, wall or floor conditions, third-party work, unauthorized alterations, or natural variations in colour, grain, sheen, texture, or finish. Warranty claims must be made in writing with proof of purchase, photos, and reasonable access for inspection.
16. Service Access
Warranty or service appointments require safe and reasonable access during regular business hours. Missed appointments or return visits caused by Client delay, obstruction, restricted access, or site conditions may be subject to a service charge.
17. Limitation of Liability
To the fullest extent permitted by law, the Company’s total liability is limited to the lesser of the amount actually paid for the affected work or product, or the reasonable cost to repair the proven direct damage or defect. The Company is not liable for indirect, incidental, special, punitive, or consequential damages, including loss of use, loss of income, business interruption, delay costs, alternate accommodation, or damage arising from conditions outside its reasonable control.
Nothing in this Section limits liability that cannot be limited or excluded at law, including liability for death or personal injury caused by negligence, and nothing in this Section limits any right the Client has under Section 37.
18. Legal Name and Governing Law
The legal contracting party is 1001590209 Ontario Inc. Any reference to “Vista Closets” means 1001590209 Ontario Inc. These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario.
19. LED Lighting and Electrical Work
Where LED lighting is expressly included in a written quote, all electrical work is performed by a licensed electrical contractor holding a valid ECRA/ESA licence, engaged by the Company as a subcontractor. The Client authorizes the Company to engage such a contractor on the Client’s behalf.
The electrical scope is strictly limited to what is described in the approved quote and drawings. Any additional circuits, outlets, switches, fixtures, panel work, or wiring outside the approved lighting scope is not included and must be separately quoted.
The Company does not perform, supervise, or certify electrical work itself, and does not hold itself out as an electrical contractor. All electrical work is performed under the licence, direction, and responsibility of the licensed electrical contractor.
20. Power Supply and Electrical Site Conditions
Pricing for LED lighting assumes that an accessible, adequate, code-compliant power source and available circuit capacity exist within a reasonable distance of the installation, and that the wiring path is reasonably accessible.
The Client is responsible for disclosing any known electrical conditions, including aluminum wiring, knob-and-tube wiring, prior unpermitted work, panel limitations, or previously identified deficiencies.
If site conditions require work beyond the assumed scope — including but not limited to new circuits, panel upgrades, breaker replacement, correction of existing code deficiencies, extended wire runs, or work required to make the installation compliant — such work is not included and will be quoted separately. The Client may elect not to proceed, in which case the lighting portion may be cancelled or modified, subject to Section 2 and any costs already incurred.
21. Wall, Ceiling, and Finish Access for Wiring
The Client acknowledges that running wiring may require cutting, drilling, coring, or fishing through drywall, ceilings, framing, baseboards, trim, or millwork, and may require the removal or relocation of trim, baseboard, flooring transitions, or existing fixtures. Access holes and openings may be created and may remain visible.
Wire routing is determined by site conditions at the time of installation. The Company does not guarantee any particular routing, concealment, or hole placement, and may install surface-mounted raceway or channel where concealment is not reasonably achievable.
Consistent with Sections 5, 11, and 13, patching, sanding, priming, painting, colour matching, texture matching, and cosmetic restoration of walls, ceilings, trim, or flooring affected by wiring access remain the Client’s responsibility unless separately quoted in writing.
22. LED Product Characteristics and Tolerances
The Client acknowledges the following are inherent characteristics of LED lighting and are not defects:
(a) Colour and brightness variation. Minor variation in colour temperature, tint, and brightness may occur between individual LED strips, fixtures, runs, production batches, or replacement components. Exact matching is not guaranteed, including for warranty replacements or future additions.
(b) Lumen depreciation. LED output naturally decreases over the life of the product.
(c) Dimming and control compatibility. LED drivers may exhibit flicker, buzz, limited dimming range, or minimum-brightness thresholds when used with dimmers, smart switches, home automation systems, or controls not supplied by the Company. The Company is not responsible for compatibility with Client-supplied or pre-existing controls, and does not warrant integration with third-party smart home systems.
(d) Sensors and automated controls. Motion sensors, door switches, and occupancy sensors have inherent sensitivity ranges, activation delays, and shut-off timing that may not suit every preference.
(e) Visible components. Drivers, transformers, wire channels, connection points, and access panels may remain visible where concealment is not reasonably achievable given the design and site conditions.
23. Client-Supplied Fixtures and Materials
Where the Client supplies lighting fixtures, strips, drivers, transformers, controls, or hardware, the Company provides installation labour only and gives no warranty of any kind on those items, including fitness for purpose, compatibility, safety certification, or performance.
The Company may decline to install any Client-supplied item that is not CSA, cUL, or otherwise certified for use in Canada, or that in the reasonable judgment of the licensed electrical contractor cannot be safely or compliantly installed. Additional charges apply to return visits, troubleshooting, or reinstallation arising from defective, incompatible, uncertified, or incomplete Client-supplied items.
24. LED Lighting Warranty
Workmanship. The Company warrants the installation workmanship of LED lighting for 2 years from installation, on the same terms and limitations as Section 15.
Components. LED strips, fixtures, drivers, transformers, sensors, switches, dimmers, and controls carry the manufacturer’s warranty only, which the Company passes through to the Client. Manufacturer warranty periods vary by product and are stated on the quote where available
Labour on component replacement. Labour to diagnose and replace a defective component is included for 12 months from installation. After 12 months, the Company will supply warranty-covered replacement components where the manufacturer honours the claim, but diagnostic and replacement labour, service call fees, and travel are chargeable at the Company’s prevailing rates.
Exclusions. In addition to the exclusions in Section 15, the LED lighting warranty does not cover: power surges, voltage fluctuation, lightning, utility supply issues, generator use, moisture or water exposure, installation in locations not rated for the product, exceeding rated load or run length, alterations, extensions, or repairs performed by anyone other than the Company or its licensed contractor, damage caused by other trades, use of dimmers or controls not approved by the Company, or removal and reinstallation of components by others.
25. Permits, Notification, and ESA Inspection
Where required, the licensed electrical contractor will file the applicable notification of work with the Electrical Safety Authority. Where a permit or notification fee applies, it is included in the quote only if expressly stated.
Inspection scheduling and outcomes are controlled by the Electrical Safety Authority and are outside the Company’s control. The Company is not liable for delays, rescheduling, or costs arising from inspection timing, inspector availability, or ESA requirements.
The Client must provide safe access for any required inspection. If an inspector identifies pre-existing deficiencies unrelated to the Company’s work, correction of those deficiencies is the Client’s responsibility and is not included in the quote.
26. Client Obligations and Alterations
The Client shall not modify, extend, splice, relocate, add loads to, or connect additional devices to any circuit, driver, or lighting run installed by the Company, and shall not permit others to do so. Any such alteration voids all warranty on the affected lighting and electrical work and releases the Company and its contractor from any resulting liability
The Client shall report any flickering, overheating, burning smell, tripping breaker, or other abnormal electrical condition to the Company immediately and shall discontinue use of the affected circuit until inspected.
27. Condominiums, Rentals, and Third-Party Approvals
Where the property is a condominium, rental unit, or is subject to the approval of a landlord, property manager, condominium corporation, or homeowners’ association, the Client is solely responsible for obtaining all required approvals before installation. The Company is not responsible for delays, cancellations, removal, restoration, or costs arising from a failure to obtain approval.
28. Allocation of Electrical Liability
Notwithstanding any other provision, the Company’s total liability arising from LED lighting and associated electrical work is limited as set out in Section 17. Nothing in these Terms limits or excludes the liability of the licensed electrical contractor to the extent such liability cannot be limited at law, and nothing in these Terms is intended to limit any right the Client has under the Consumer Protection Act, 2002 (Ontario), or any successor legislation.
29. Entire Agreement
The written quote, approved drawings, any signed change orders, and these Terms constitute the entire agreement between the parties and supersede all prior or contemporaneous discussions, proposals, samples, renderings, marketing materials, verbal representations, and understandings.
No employee, designer, salesperson, installer, or contractor of the Company has authority to vary these Terms, make binding representations, or grant concessions except in writing signed by an authorized representative of the Company. The Client acknowledges that it has not relied on any representation not expressly set out in the written agreement documents.
Renderings, 3D designs, samples, and showroom displays are illustrative only. Actual colour, grain, texture, sheen, hardware finish, and dimensions may vary within normal manufacturing tolerances.
30. Severability
If any provision of these Terms, or any part of a provision, is found to be invalid, unenforceable, or unlawful by a court or tribunal of competent jurisdiction, that provision or part shall be severed and the remainder of these Terms shall continue in full force and effect.
Where a provision is found to be overly broad, it shall be read down and enforced to the greatest extent permitted by law rather than struck out entirely, and shall be interpreted so as to give effect to the parties’ intent to the fullest extent the law allows.
31. Force Majeure
The Company is not liable for any delay, failure, or inability to perform arising from causes beyond its reasonable control, including but not limited to: supplier or manufacturer delays, discontinued or back-ordered materials, shipping and freight disruption, border delays, tariffs, duties, or trade restrictions, labour disputes or shortages, illness of key personnel, fire, flood, storm, extreme weather, road closures, power or utility interruption, equipment failure, regulatory or inspection delays including those of the Electrical Safety Authority, epidemic or pandemic, acts of government, or acts of God.
Where such an event occurs, timelines are extended for the duration of the delay. Delivery and installation dates are estimates and are not guaranteed unless expressly stated as guaranteed in writing. If performance is prevented for more than 90 days, either party may terminate the affected portion of the agreement, in which case the Company will refund amounts paid for work not performed and materials not ordered, less costs reasonably incurred to that point.
32. Assignment and Subcontracting
The Company may subcontract any portion of the work, including but not limited to electrical work, delivery, and installation, and remains responsible for the work of its subcontractors except as otherwise limited in these Terms. The Company may assign this agreement in connection with a sale, reorganization, or transfer of its business.
The Client may not assign this agreement, or transfer the benefit of any warranty, without the Company’s prior written consent. All warranties are personal to the original purchaser at the original installation address and do not transfer on sale of the property.
33. Photography, Marketing, and Privacy
The Company may photograph or video record the work area before, during, and after installation for quality control, documentation, warranty, and dispute-resolution purposes. This documentation is taken in every case and is part of the Company’s normal process.
The Company may also use images of completed work in its marketing, including its website, social media, online listings, and printed materials. Such images will not identify the Client by name or address, and will not depict identifiable persons or personal belongings without consent. The Client may withdraw consent for marketing use at any time by written notice, and the Company will cease further use within a reasonable period, though it is not required to recall materials already distributed.
Personal information collected by the Company is used only to fulfil the agreement, provide service and warranty support, and communicate about the Client’s project, and is handled in accordance with applicable Canadian privacy legislation.
34. Notices
Notices under these Terms, including deficiency reports, warranty claims, cancellation notices, and dispute notices, must be in writing and delivered by email to the address shown on the Client’s quote or invoice, or by any other method the parties have used to communicate about the project. Email notice is deemed received on the day sent unless the sender receives a delivery failure notification.
35. Waiver
The Company’s failure to enforce any provision of these Terms, or any delay, indulgence, accommodation, or goodwill gesture extended to the Client, does not waive that provision or any other, and does not prevent the Company from enforcing these Terms strictly thereafter. Any waiver must be in writing to be effective and applies only to the specific instance identified.
36. Dispute Resolution
Before commencing any proceeding, the party raising a dispute shall provide written notice describing the issue and the resolution sought. The parties shall attempt in good faith to resolve the matter within 15 calendar days of that notice, including, where relevant, allowing the Company its right to inspect and cure under Section 12.
If the dispute is not resolved, either party may commence a proceeding in the courts of the Province of Ontario, which shall have exclusive jurisdiction. This Section does not prevent either party from seeking urgent injunctive relief, and does not require the Client to give up any right to bring a claim.
37. Statutory Rights and Cancellation
Nothing in these Terms limits, waives, or excludes any right, remedy, warranty, or condition granted to the Client under the Consumer Protection Act, 2002 (Ontario), the Sale of Goods Act (Ontario), or any successor or other applicable legislation, and any provision that purports to do so is void to that extent.
Where the agreement was entered into at a location other than the Company’s place of business, or otherwise qualifies as a direct agreement, future performance agreement, or other regulated consumer agreement, the Client may have statutory rights to cancel within a prescribed period and to a refund, notwithstanding Section 2 or Section 8. Any such cancellation must be given in writing in accordance with Section 34. The Client’s statutory cancellation rights, where applicable, are set out on the face of the agreement.
38. Survival
Sections 9, 12, 13, 14, 15, 17, 24, 28, 29, 30, 33, 34, 35, 36, 37, and 38 survive completion, expiry, cancellation, or termination of this agreement.
39. Amendment of Terms
These Terms may be amended by the Company from time to time. The version of these Terms in effect on the date the Client accepts the agreement under Section 1 governs that project, and no subsequent amendment applies retroactively to it. Any change to an existing agreement requires the Client’s written or electronic consent.